F.A.Q

Frequently Asked Questions (FAQ)

1. What products does TianTressesElixir.INC offer?
We offer premium loc care products, including our Loc Glow Mist for daily hydration and our Nourishing Loc Elixir for deep nourishment and hair health.

2. Are your products suitable for all hair types?
Yes! While our products are specifically formulated for locs, they work great on all natural hair types, including twists, braids, and protective styles.

3. Are your products made with natural ingredients?
Absolutely! We use high-quality, natural ingredients to ensure your locs receive the best hydration and nourishment without harsh chemicals.

4. How often should I use Loc Glow Mist and Nourishing Loc Elixir?

Loc Glow Mist: Use 2-3 times a week to refresh and hydrate your locs.
Nourishing Loc Elixir: Use 2-3 times a week to strengthen, nourish, and promote growth.

ALWAYS use the Loc Glow Mist along with the Nourishing Loc Elixir.

5. Do your products leave buildup on locs?
No! Our formulas are lightweight and designed to hydrate and nourish without residue or buildup.

6. Do you offer international shipping?
Currently, we ship within the United States. We are working on expanding to international markets soon!

7. How long does shipping take?
Processing takes 1-3 business days, and shipping times vary based on location:

Standard Shipping: 2-7 days
Expedited Shipping: 2-5 days

8. Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email.

9. Do you accept returns or exchanges?
Due to the nature of our products, we do not accept returns. However, if you experience any issues with your order, please contact us at info@tiantresses.com so we can assist you.

10. How can I contact customer support?
You can reach us via email at info@tiantresses.com or through our Contact Us page.

11. Can I use your products if I have sensitive skin?
Our products are made with natural ingredients and are free from harsh chemicals. However, we recommend conducting a patch test before full application.

12. Do you offer wholesale or bulk purchasing?
Yes! If you're interested in wholesale opportunities, please reach out to us at info@tiantresses.com for more details.

13. How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media for exclusive updates, promotions, and hair care tips!

Still have questions? Contact us at info@tiantresses.com – we're happy to help!