Refund policy

Effective Date: March 1, 2025

At TianTressesElixir.INC, we take pride in providing high-quality loc care products. Due to the nature of our products, we cannot accept returns, exchanges, or issue refunds, except in the case of damaged goods.

Damaged Items

If your order arrives damaged, we are happy to offer a replacement. To process a replacement request, please follow these steps:

1. Contact us at info@tiantresses.com within 7 days of receiving your order.

2. Provide your name, order number, and clear photos of the damaged item(s).

3. Once your request is reviewed and approved, we will ship a replacement as soon as possible.

We appreciate your understanding and support. If you have any questions, feel free to reach out to us!

📧 Contact Us: info@tiantresses.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.